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FAQs

What if my wallet is not connecting?
If you're having trouble connecting your wallet, don't worry! There are a few things you can try that might help.
First, make sure that your wallet extension is up-to-date by removing and re-adding it (remember to save your recovery phrase first!).
If that doesn't work, try clearing your browser cache and restarting your browser. Make sure that you're running the latest version of your browser and that your wallet is set to Ethereum mainnet.
You should also turn off any browser extensions except for your wallet.
If you're still having trouble, don't hesitate to contact our support team. We're here to help!
Why is it an error when I try to mint a pass?
We recommend to go to Dashboard page and check mint status of your project. It should be Mint on. The transaction requires gas fee.
What are Getpass fees?
While it doesn't cost anything to create an account, Getpass receives a 2,5% fee for all sales of NFT passes.
It's important to note that in addition to the Getpass fee, there is a gas fee for project deployment and minting of Creator Pass, which is dependent on the blockchain and network congestion. For the latest information on Creator Pass pricing, please visit the following link.
What are the image requirements for a project?
File types supported: JPG, PNG, GIF and WEBP.
Project logo: 512×512.
Project cover: 1200 px X 520px recommended (under 10MB).
Pass image: under 5MB.
Can I integrate NFT passes sales on my website?
Getpass widget is a tool that can help you to integrate NFT passes sales on your website. This widget provides a seamless and user-friendly experience and allows your customers to purchase NFT passes directly on your website.
By using Getpass widget, you can take advantage of the benefits of NFTs without having to worry about the technical details of the blockchain. The widget handles all of the back-end operations, such as creating and managing the NFTs, as well as the payment processing.